"Some parts wear out over time. That’s why we design them to be easy to replace."
REPAIR INSTEAD OF REPLACE
SERVICE YOUR STOVE
SERVICE FOR A REASON
Built to last means built to be repaired. With our Service Your Stove campaign, we help you extend the life of your Primus stove by replacing worn or damaged parts instead of replacing the stove entirely. A well-maintained stove performs better, lasts longer and reduces waste — so you can keep cooking outdoors for years to come.
Describe the issue, upload a photo and apply for a spare part using the form below. If your stove and the requested part meet the criteria, we’ll send the spare part to you free of charge.
BUILT WITH SERVICE IN MIND
BUILT TO LAST
Some parts naturally wear over time. That’s why we design our stoves to make the most exposed components easy to replace. By considering serviceability from the start, we ensure repairs are simple, accessible and cost-effective.
WHY SERVICE YOUR STOVE?
REPAIR INSTEAD OF REPLACE
When you get a flat tyre on your bike, you don’t buy a new one. You fix what’s broken and keep riding. The same logic applies to outdoor gear.
With proper care and the right spare parts, your Primus stove can perform reliably for years. By repairing instead of replacing, you reduce waste, extend its lifespan and get more out of the gear you already trust.
HOW IT WORKS
Requesting a spare part is simple and takes just a few minutes. Follow the steps below.
1. Describe the issue
Tell us what’s not working and when the problem occurs.
2. Upload a photo
Attach a clear photo of your stove and the part that needs replacing.
3. Fill in your details
Enter your contact information, including your address and phone number.
4. We review your request
If your stove and the requested part meet the criteria, we’ll send the spare part to you free of charge.
WHAT’S INCLUDED IN SERVICE YOUR STOVE
Service Your Stove is available from March 1 to March 31 2026 and applies to spare parts only — not complete products or accessories. The campaign is intended to fix an existing issue with your stove, using spare parts that are currently available. While we aim to support as many models as possible, spare parts for discontinued products cannot always be guaranteed. The campaign is available in selected regions, including the EU.
APPLY FOR SPARE PART
Learn how to service your stove
We regularly run Service Your Stove campaigns, offering free spare parts to help extend the life of your stove. Beyond the campaign, you’ll find guides, tips and step-by-step videos to help you service and maintain your stove yourself — whenever you need it.
Frequently asked questions
How do I know which spare part I need?
Just describe the issue and upload a photo. Our team will then help you identify the right part.
What do I need to submit a request?
A short description of the problem, a photo of your stove and your contact details.
Does it cost anything?
If your stove and the requested part meet the campaign criteria, we’ll send the spare part to you free of charge.
How long does it take to get a response?
We review requests continuously and will get back to you as soon as we can.
What are the requirements?
Service Your Stove is a limited-time campaign running from 1 March to 31 March 2026. It applies to spare parts only — not complete products or accessories. Availability may vary depending on model and region, particularly for discontinued products. The campaign is currently available in selected regions, including the EU.
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