Order & Delivery

gift card

Gift Cards are typically emailed within 10-20 minutes from purchase (unless scheduled for a future date). Each Gift Card recipient will receive a single email with the card number, PIN, and gift message if added.

Both numbers are required to redeem a Gift Card. Be sure to check spam/junk folders if the Gift Card email is not received.

If you have further questions about a Gift Card purchase, please Submit a Request below to contact Customer Service.

There are some limits to our Gift Cards:

  • the minimum dollar amount per gift card is €10
  • the maximum dollar amount per gift card is €1000
  • the maximum number of gift cards that can be purchased in a single transaction is 10
  • can only be redeemed online on the Primus site that matches the currency on the card. 
  • online Gift Cards cannot be redeemed in any retail stores
  • we will not replace gift cards which are lost or stolen, please treat gift card value as cash

If you have further questions about Gift Card limits or restrictions, please Submit a Request below to contact Customer Service.

Yes! When purchasing a Gift Card, you can utilize the "send date" field at the bottom of the product page to schedule a specific delivery date for your Gift Card. If no date is entered in this field, your gift card will be sent immediately.

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

Custom gift messages are only available when purchasing a Gift Card. On the product page, please use the "Add an optional gift message" field to send a note to the Gift Card recipient (character limit of 150).

Unfortunately, we are not able to include gift messages with any other items at this time.

If you have further questions about custom gift messages, please Submit a Request below to contact Customer Service.

No, it will not. Each country/currency has its own specific gift card system. Gift Cards can only be redeemed on the site that matches the currency on the card, so you cannot use an EU gift card on the Swedish site or US site and vice versa. The same rules apply to all our other European sites as well.

If you have further questions about Gift Card redemption, please Submit a Request below to contact Customer Service.

Yes! Each Gift Card has an expiration date of 5 years from date of purchase. Unused, remaining value will not be refunded when the card expires.

To ensure an easy shopping experience, be sure to keep all relevant gift card information (card number, PIN, original order number if applicable).

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

We do! Digital gift cards can be purchased on our Gift Card page and are sent via email. We will email the recipient a gift card code shortly after your online purchase. You can also choose to schedule the email so that it is delivered on a specific date.

Gift cards can only be redeemed online at Primus.com

Primus does not offer physical gift cards for purchase online. We are focusing our efforts on providing an excellent digital gift card experience while maintaining our brand's focus on sustainability.

If you have further questions about Gift Cards, please Submit a Request below to contact Customer Service.

Gift cards can be applied during the billing step at checkout—simply click “Add New Gift Card” at the bottom and then enter your card number and PIN. To verify that your gift card has been applied, be sure to check the order summary before clicking “Place Order” at checkout.

**Click here to check your gift card balance.**

If you have further questions about the balance on your Gift Card, please Submit a Request below to contact Customer Service.

Enter your card number and pin number on the “Check your Card Balance” link found on our Gift Card page.

If you have further questions about your Gift Card balance, please Submit a Request below to contact Customer Service.

If you would like to make a return/exchange for an order that was paid for either wholly or in part with a Gift Card, you can follow the return instructions outlined in the following link (Returns page) When returning items that were paid for with a Gift Card, the Gift Card will be credited first, up to the original Gift Card balance. Any refund amount beyond the initial value of the Gift Card will be refunded to the credit or debit card on file for the order being returned.

If you have further questions about returning items paid for with a Gift Card, please Submit a Request below to contact Customer Service.

Change or cancel

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch.

You have an option to cancel but you need to be quick about it. Please call Customer Service immediately, and they will do their best to fulfill your request.

However we cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.

If your order has already been shipped, you will need to return the order to us.

shipping

Orders placed on www.primusequipment.com are dispatched from our warehouse in Germany and can be delivered to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Northern Ireland and the United Kingdom.

Note that we do not deliver to PO boxes or Army bases as well as certain islands and remote areas. See below for more information.
Please note that your order will be delivered by courier and will require a signature on arrival.

Once your order has left the warehouse you will receive an email from Unifaun providing you with a tracking number.
If you want your order to be delivered to the following countries, please visit our local webshops:

DELIVERY RATES

Delivery timescales and pricing vary by country, please refer to the table below for specific information for your location.

Shopping cart

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